Refund & Cancellation Policy

Effective / last updated: August 2026

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General rule

Rinaldi Services LLC wants billing and cancellation expectations to be clear before work begins. This policy applies unless a written quote, project agreement, invoice, or service-specific disclosure states different terms. Consumer remedies required by law remain available.

Appointment cancellation and rescheduling

• Customers should cancel or reschedule as soon as reasonably possible.
• The website does not automatically impose a cancellation or no-show fee unless a fee is specifically disclosed and agreed to for the service.
• A rescheduled appointment may return to pending status until the replacement time is confirmed.
• If Rinaldi Services LLC must cancel or reschedule, amounts paid solely for unperformed labor will be handled reasonably based on the replacement service or refund options available.

Deposits and advance payments

A deposit may reserve time, fund materials, or begin project work. The applicable quote/invoice should identify whether and when a deposit becomes earned or nonrefundable. If no special deposit term is stated, any refund will account for work already performed and nonrecoverable authorized expenses.

Parts, licenses, reservations, and third-party expenses

Customer-authorized third-party purchases may be nonrefundable once ordered, issued, activated, registered, downloaded, reserved, or otherwise committed if the vendor will not refund Rinaldi Services LLC. Examples can include parts, software or activation licenses, domains, hosting, permits, airfare, lodging, reservations, and special-order materials.

If a third party refunds an expense to Rinaldi Services LLC, that recovery will be considered when calculating any amount due back to the customer.

Completed labor and digital/custom work

Labor already performed and accepted custom/digital work is generally not refundable merely because the customer later changes plans. If the delivered service materially fails to match the agreed written scope, contact Rinaldi Services LLC promptly so the concern can be reviewed and an appropriate correction, completion, credit, or refund can be considered.

Refund processing

Approved card refunds are normally submitted through the original payment provider when available. Bank/card-network posting times vary and are controlled by the payment provider and financial institution. Cash or peer-to-peer payment refunds may use a reasonable available method agreed by the parties.

Charge disputes

Please contact Rinaldi Services LLC promptly if you believe a charge is incorrect. This gives both sides an opportunity to review the quote, invoice, service history, and payment record. Nothing in this policy limits lawful rights to dispute an unauthorized or improper charge.

Contact

For a cancellation or refund question, email contact@rinaldiservices.com or use the Contact page.